Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
Exchanges of Tree Hugger Cloth Pads Period Underwear can be made within 30 days of the original delivery date of your order. We know fit is important and buying underwear online can be worrisome wondering if they will be the right size for you. To make your purchase risk-free please wash and wear *ONE* pair of period underwear, if they don't fit as you hoped you can send them back to exchange for a different size (or you can exchange them for pads if you prefer). Please do not wash your entire order as you will not be able to exchange the rest if they have all been washed. Only one washed/worn/washed pair may be sent back for an exchange, the rest need to be in brand new condition.
Customers are responsible for the shipping cost to return the item(s) to us and we will then send out the replacement free of charge.
We will discard your returned *tried* pair and will donate any other brand new pairs sent back.
We will not re-stock and re-sell returned underwear.
Tree Hugger Cloth Pads is not responsible for any items lost or stolen in transit so please keep your proof of shipping/tracking when shipping items back for an exchange.
If you would like to set up an exchange please email us at TreeHuggerClothPads@gmail.com prior to shipping and include your order number.
All Tree Hugger Cloth Pads Pads are a final sale.
Washing them can be as simple as tossing them in the washing machine! Cloth pads do not need to be washed in a strictly cloth pad or cloth diaper load. If washing with other clothes/towels you may want to pre-rinse depending on your flow. We choose the fabrics that we have so they can last you many years with minimal fuss. Washer safe, dryer safe, no special care needed.
Worried about stains? Natural fabrics such as cotton and bamboo stain easier than minky which rarely stains. If stains set in then just place clean wet pads in the sun or you may use a stain remover product on them such as our stain remover bars or peroxide before washing. The biggest wash rule with cloth pads is NO fabric softener! Fabric softener (in the washer OR dryer) will cause your pads to repel instead of absorb.
When you first receive your pads please wash and dry separately at least once before wearing to build their absorbency.
Tree Hugger Cloth Pads "Game Changer" Period Underwear are machine washable using cold or warm water and are dryer safe using the delicate cycle. Not using the dryer will always extend the life of washable items but we know that sometimes time is of the essence when it comes to re-wearing. Just be sure not to use regular or high dryer heat as it will shrink your underwear!
FREE Shipping is offered on orders over $99 to Canada and the USA, orders under $99 ship for a flat rate of $9.99 including tracking.
For UK/Australia, all orders are shipped Tracked Packet International via Canada Post for a flat rate of $49.99. We understand this is steep but it is based on Canada Post's pricing because tracking is required. The best way to bring this cost down is to order with friends and family members to split the shipping on a larger order.
Please know that if you country charges duty/fees for out of country packages you will be required to pay this on your end. Any packages returned to us will be refunded minus our shipping cost as well as the return shipping cost.
Please be sure to use your correct and complete mailing address when checking out. Orders returned to us due to incorrect or incomplete addresses will be re-shipped at your expense.
All orders are sent via Canada Post from Winnipeg, Manitoba in the center of Canada.
All orders typically process within 3-5 business days, please allow us extra time in November/December, after long weekends and special events.
Don't worry! We get asked this a lot. The side with the label goes against your underwear. That's it. Put the pad in your underwear label side down and snap the wings around the crotch. If there is a pretty print on your pad then that side goes against your skin.
How many pads you need comes down to a couple of factors. 1) How often can you do laundry? The fewer pads you have the more often you need to wash and re-use. 2) How heavy is your flow? You will likely find that you change cloth pads just as often as you do disposables so if you know how many disposable pads you use in a day then it will give you an idea of how many cloth pads you will use in a day. Then it comes down to math: How many pads per day x How many days between washing = your "needed" number. If you can do laundry every day then you only need a few, if you prefer to do it once a week then you may want enough to last your entire period. The more you have in rotation then longer life your pads will have. Each of our pads can be used 100-200 times.
Tree Hugger Cloth Pads® are all made with soft water resistant fleece backing. The fleece not only helps hold the pad in place but it also acts as a barrier to stop leaks. Fleece is breathable but also doesn’t wick the moisture out to your underwear as flannel backed would do and yet is still more breathable then disposable pads made out of paper and plastics. There is no plastic or PUL barrier in our pads so please do make sure you change them often enough. Tree Hugger Cloth Pads® have secure fitting wings that snap in place to hold your pad in place as well as provide side coverage.
Our pads have a hidden inner middle core made of a highly absorbent fabric called Zorb. Zorb is manufactured in the USA to be used in cloth diapers but we love how well it works in pads too! Zorb is non-allergenic and it's one job is to absorb and it does it well!
The reason we choose to use Zorb is because of how quickly it absorbs, the large quantity of fluid it can hold and the fact that it is dry in about half a dryer cycle compared to other fabrics that can make pads take two dryer cycles to dry all the way through. Zorb also stays squishy soft after years of use and doesn't get bunchy and stiff like bamboo and cotton cores can.
Yes! Since the fabric we use inside our pads actually made for cloth diapers it has super absorption powers! Due to the size of our pads they cannot replace adult diapers but for minor and stress incontinence we have many customers using our pads daily 24/7. Some only need pantyliner absorbency while others have greater needs and prefer our day or night pads.
For incontinence use we recommend our bamboo topped pads as they absorb the fastest or even better are our period underwear as they have a 100% waterproof layer in them whereas our pads have a water-resistant layer that is still truly amazing but blood is thicker than urine so our underwear offers even more protection.
Tree Hugger Cloth Pads® are made with the BEST and most luxurious fabrics that we can find. They are all topped with either minky, bamboo velour or cotton. Minky is ultra soft and is stain resistant and they stay looking new even after years of use. Bamboo velour is a natural fiber which is a benefit to many and is also very soft but it can stain and is not as soft as minky but still 100 times better then paper/plastic. Cotton is the thinnest by far and while not soft it is thin and cool for hot weather.
By using water resistant fleece for the backing rather then Nylon or PUL fabric you are getting a more breathable pad that will also grip your underwear without slipping around.
Zorb inside our pads can hold more fluid than other fabrics making them super absorbent.